Refund policy

Refund & Return Policy

Returns

Our return policy is valid for 15 days from the date of delivery. If 15 days have passed since your item was delivered, we are unable to offer a refund or exchange.

To be eligible for a return, the item must be unused, uninstalled, in its original condition, with all tags attached, and in its original packaging. Proof of purchase is required for all returns.

Custom-made seat covers and products manufactured to customer specifications are non-refundable and non-returnable unless defective.

Order Accuracy & Customer Responsibility

Customers are responsible for ensuring that the correct Year, Make and Model information are selected when placing an order.

If a customer orders the incorrect product, provides incorrect vehicle information, changes their mind after placing an order, refuses delivery, or no longer requires the product, Air-Flow Seat Covers™ reserves the right to charge a restocking fee of $12.99 USD together with any applicable shipping, handling, processing, return shipping, customs, carrier, or reshipping costs incurred.

If an exchange is requested because the incorrect product was ordered, the customer is responsible for all return shipping costs and any shipping charges associated with sending the replacement item.

Orders that have already entered production, been custom manufactured, packed, dispatched, or shipped may not be eligible for cancellation.

Partial Refunds

Partial refunds may be granted in the following situations:

* Items returned in a condition other than their original condition.
* Items that are damaged, altered, or missing parts for reasons not caused by Air-Flow Seat Covers™.
* Items returned outside the 15-day return period.
* Returns where shipping, handling, restocking, customs, carrier, or other applicable fees must be deducted from the refund amount.

Refunds

Before returning any product, you must contact us to obtain return instructions and the appropriate return address.

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

If approved, your refund will be processed to the original payment method. Processing times may vary depending on your payment provider or financial institution.

For non-defective returns, incorrect orders placed by the customer, change-of-mind purchases, refused deliveries, or exchanges requested by the customer, any applicable restocking fees, shipping costs, customs charges, return shipping costs, and reshipping costs will be deducted from the refund amount.

Original shipping charges are non-refundable.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card provider, as processing times may vary.
3. Contact your bank, as there is often a delay before refunds are officially posted.

If you have completed these steps and still have not received your refund, please contact us at Contact@air-flowseatcovers.com.

Exchanges

We replace items only if they are defective, damaged, or if an exchange has been approved by our customer service team.

Customers requesting an exchange due to ordering the wrong product, incorrect vehicle information, or a change of mind are responsible for all return shipping costs and any reshipping charges for the replacement item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of the approved return.

If the item was not marked as a gift at the time of purchase, any approved refund will be issued to the original purchaser.

Shipping

Customers are responsible for all shipping costs associated with returning products unless the return is the result of our error or a verified product defect.

Shipping charges are non-refundable. If a refund is approved, any applicable shipping charges, return shipping expenses, customs fees, carrier fees, restocking fees, and other associated costs will be deducted from the refund amount.

If you are returning an item valued at more than $60 USD, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items and are not responsible for returns lost in transit.

Consumer Rights

Nothing in this policy limits or excludes any rights that may be available to consumers under applicable consumer protection laws.